Recent Why SERVPRO Posts
Your Feedback is Greatly Appreciated!
At SERVPRO, we take our customers' satisfaction with our work seriously. If there is anything about our work that a customer deems unsatisfactory, we want to make things right in whatever way we can, and we use those opportunities to grow and improve as a business.
Of course, we also very much appreciate it when customers leave us great feedback! From the quality of our work to the professionalism of our crew, we take pride in everything we do. Here are just a few words from our many happy customers:
"Great communication, great explanations, knowledgeable staff and thorough work!"
"You guys were amazing! You came immediately and cleaned everything up before any further problems could occur. As a result, the repair of the damage done by the water was much easier to repair! Thank you!"
"I highly recommend SERVPRO and their Business Development Manager, Tom Von Schaumburg and his assistant, Andres."
"Thank you to the Dove Crew and to Elliott for continuing to recruit and employ possibly the best group of young men I have ever met! They are respectful, knowledgeable and hard working, and have a way of putting the homeowner at ease during a very difficult time."
Check out some more past testimonials from our clients by clicking here!
If you would like to leave feedback regarding our work, good or bad, please leave us a review!
SERVPRO Takes Special Care of Your Contents After Water Damage Disasters
It is a stressful time when your basement floods. Not only may you worry about damage to your carpet and walls, but you may also worry about damage to your personal belongings. Property damage can be repaired, but some of these valuable items may be irreplaceable.
We at SERVPRO understand your concern, and that is why we take extra care to ensure your personal belongings are well taken care of. We will work closely with you and your insurance to go through each item you have concerns about to determine whether they are salvageable. We will never throw anything away without express permission from you. Our drying equipment can be strategically placed to not only dry out your property, but also wet items. We also provide pack out services to move unaffected items from the premises to ensure no further damage is caused in the mitigation process.
Photos, documents and other paper goods are especially susceptible to water damage. Before you write these off as a loss, SERVPRO also offers state-of-the-art document restoration services. Utilizing vacuum freeze drying technology, SERVPRO's patented document drying chambers can rescue these valuable documents and restore them to "like new" condition. Ask your crew chief about document drying services, and we can have a conversation with your adjuster about coverage under your policy.
Faster to Any Size Disaster
Time is of the essence when it comes to water damage, not just for your property, but also your personal belongings. SERVPRO is ready and available 24/7 to provide faster water damage restoration services, preventing any further damage. Call us at (847) 593-3055 to begin the mitigation process right away!
DryMax Dehumidifier: Performance and Efficiency All In One Small Package
The DryMax by Phoenix is a portable and convenient piece of equipment that does not sacrifice performance, and we're excited to put it to good use!
We at SERVPRO have recently acquired some new equipment, including the DryMax from Phoenix, which packs a lot of performance into a small package. Weighing a mere 63 lbs, this tiny little guy can remove 80 PPD (pints per day) and uses only 5.7 amps, making for an extremely effective and efficient drying machine. In addition to its drying power, its small size also makes it incredibly versatile, from the largest rooms to the tiniest crawlspaces.
The DryMax by Phoenix is a portable and convenient piece of equipment that does not sacrifice performance, and we're excited to put it to good use!
For more info, check out Phoenix's website.
Mold Remediation Services For Your Residential or Commercial Property
A Before and After shot of an attic mold remediation job we performed.
Whether it is visible staining or a musty smell, mold growth can be a bothersome issue to deal with for home and business owners. If you suspect mold growth in your property, there are several options to consider.
- Pre-testing: To determine the extent of mold damage in your home or business, SERVPRO partners with trusted indoor environmental consultants to perform a thorough inspection of your property. A complete report on mold growth and air quality, as well as a scope of work for remediation, is provided in order to ensure proper remediation.
- Mold Remediation: Because our crew chiefs are Applied Microbial Remediation Technician (AMRT) certified, we are thoroughly equipped and experienced to handle mold damage of all shapes and sizes. From attics to basements to full scale cleanings, we aim to make the mold growth in your property "Like it never even happened."
- Post-testing: To provide further peace-of-mind, post-testing assessments can be conducted to ensure proper remediation has been performed.
Click here to see examples of our mold remediation work.
SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are ready and available to address your mold damage needs. To begin the mold remediation process for your property, call us at (847) 593-3055!
Frozen Pipes: What To Do and How To Prevent Them
Now is the time to learn more about how to avoid frozen pipes and water damage that can occur if those pipes expand and burst.
Sub-zero temperatures are hitting the Chicagoland area hard and early this year. Now is the time to learn more about how to avoid frozen pipes and water damage that can occur if those pipes expand and burst. While a common occurrence, frozen pipes are highly preventable.
SERVPRO offers the following tips for preventing frozen pipes and mitigating potential damage that they can cause.
To prevent frozen pipes and avoid any potential damage:
- Insulate all exposed pipes in your property. Pay close attention to where pipes may be unheated, such as the basement, attic, garage, crawl space, and under cabinets in the kitchen and bathroom.
- Maintain a consistent temperature through your house day and night.
- Close any valves located inside that supply water outdoors and open outside valves to properly drain any excess water remaining in the pipes.
- Remove, drain, and store hoses used outdoors.
- In especially freezing temperatures, let your faucet trickle; running water is less likely to freeze.
- If you will be leaving your home unoccupied for an extended period of time, leave the heat on and set to a temperature no lower than 55° F.
Thawing Out a Frozen Pipe:
- If you turn on a faucet and only a few drips come out, you may have a frozen pipe. Typically, frozen pipes are found along exterior walls or where your water service enters your home through the foundation.
- Leave the faucet on while treating any frozen pipes, as flowing water will help melt the ice.
- Apply heat to the frozen section of the pipe by using an electric heating pad, an electric hair dryer, or wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, or other open flame device.
- Check all other faucets in your home to see if you have additional frozen pipes. If one pipe freezes, others may freeze too.
In the unfortunate event you experience any sort of water damage loss, caused by frozen pipes or otherwise, call SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows We are available 24/7 to address your needs. The longer you wait to call, the greater the chance of mold growth and unrecoverable property. SERVPRO professionals have the training and expertise to prevent or mitigate the devastating effects that water damage can have.
We Are An IICRC Certified Firm
We at SERVPRO are proud to be an IICRC Certified Firm!
SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are IICRC firms. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.
IICRC Certified Firms must:
- Present accurate information to consumers and conduct business with honesty and integrity.
- Require a technician on all jobs who has been formally trained and passed all required tests.
- Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
- Maintain liability insurance to protect all parties in the event of an accident.
- Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes and accept the conclusions and recommendations of arbitration.
The IICRC Develops the Standards for The Restoration Industry
The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.
Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.
SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
SERVPRO is a BBB Accredited Business
SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is proud to be a BBB Accredited Business.
Consumers turn to the Better Business Bureau (BBB) to look for businesses that operate with honesty and integrity. BBB Accreditation is built on these eight standards:
- Build Trust
- Advertise Honestly
- Tell the Truth
- Be Transparent
- Honor Promises
- Be Responsive
- Safeguard Privacy
- Embody Integrity
A business is accredited by the BBB when they demonstrate these traits, and SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is proud to be a BBB Accredited Business. When you choose SERVPRO, you can be confident you are choosing a company you can trust in and that will look out for your best interests.
SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle is available 24/7 to respond to your emergency. Call us at (847) 593-3055!
Learn more about the Better Business Bureau by clicking here.
SERVPRO First Responder Bowl 2018 at Cotton Bowl Stadium
Tune into the SERVPRO First Responder Bowl on December 26 at 12:30 p.m. CT (1:30 p.m. ET) televised on ESPN.
In a joint effort to honor the service and sacrifice of America’s First Responders, the annual college football bowl game played at Cotton Bowl Stadium in Dallas, Texas has been renamed the SERVPRO First Responder Bowl. Kickoff for the newly christened SERVPRO First Responder Bowl is set for December 26 at 12:30 p.m. CT (1:30 p.m. ET) and will be televised by ESPN. The agreement between ESPN Events and SERVPRO was brokered by Denver-based Impression Sports & Entertainment.
"We are truly grateful for all first responders’ sacrifice and service,” said Brant Ringler, Executive Director of the SERVPRO First Responder Bowl. “It is a tremendous privilege to honor these brave men and women who protect our communities 24/7/365. As this game continues to grow, so do our ties with first responders. Additionally, having a sponsor like SERVPRO who works along-side and supports these community heroes reinforces our goals of recognizing our first responders.”
"We are proud to present the SERVPRO First Responder Bowl dedicated to honoring some of the hardest working men and women in our country" said Sue Steen, CEO of SERVPRO Industries, Inc. "We recognize the dedication and selfless acts of our First Responders and are honored to help highlight and celebrate the commitment of these everyday heroes."
The 2018 SERVPRO First Responder Bowl is the ninth edition of the bowl game, formerly known as the Heart of Dallas Bowl, and part of the 89-year history of games being played at Cotton Bowl Stadium on the grounds of Dallas’ Fair Park, which features 227 acres of museums, attractions, history, art and performances located in the heart of the ninth largest city in the United States.
First responders to be honored include police officers, firefighters, EMS workers, correctional officers, search and rescue, dispatchers, security guards, federal agents, border patrol agents and military personnel who have specialized training and are the first to arrive and provide assistance at the scene of an emergency.
“This is an exciting change, and we are humbled by the fact that an actual bowl game has been named exclusively for the first responders of this country,” Dallas Fire-Rescue Fire Chief David Coatney said.
“We are truly honored to have a bowl game here in Dallas named after the hard working men and women serving and protecting communities across this country. It always feels great to be recognized, and I know our officers and firefighters are touched by this overwhelming show of support,” said Dallas Police Chief U. Renee Hall.
The SERVPRO First Responder Bowl tickets started selling in September. Tickets for First Responders will continue to be underwritten by our corporate sponsors. Anyone wanting more information on the bowl game can visit www.firstresponderbowl.com.
Restoration Services for the Insurance Industry
Trust SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle to help with your customer's restoration needs.
As a leader in fire and water cleanup and restoration, SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle offers your insurance company an array of competitive advantages. Our goal is to restore both your customer’s property and their peace of mind through timely mitigation and adherence to IICRC standards. The result? Lower claims costs and satisfied customers – and that’s just the tip of the iceberg.
SERVPRO understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers. SERVPRO professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.
Emergency Response to Claims
Restoring property is the SERVPRO's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.
Pretesting Reduces Claims Expense
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO professionals make sure pretesting is completed on every loss to determine restorability.
Claims Inventory Service
SERVPRO can provide an itemized loss inventory, with a full report and pictures of important items.
Electronic Claims Information
Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:
- A Complete Electronic Job File.
- First Notice of Loss.
- Detailed Estimate.
- Digital Loss Photos.
- Scanned Forms and Paperwork.
- All delivered by email or hard copy.
- On-line Access to All Files.
- New Assignments.
- Pending Jobs.
- Completed Jobs.
- Informative Reports to Improve Results
- Performance Comparison to Industry Standard.
Superior, Time-Tested Training
Effective training is the best way to help ensure your customers receive the service they deserve. We are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to our technicians and insurance clients at our state of the art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:
- A National Call Center to achieve prompt handling of the claim.
- Implementation of best practices and job process programs.
- National Accounts qualification criteria and annual compliance checks.
- Crew and vehicle standards.
- Insurance requirements.
- File documentation requirements.
- Quality assurance program.
Serving Adjusters and Their Clients
A SERVPRO professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim, not to deal with problems from vendors. Working together, we strive to save you time so you can focus on priority files while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO’s documented, measured performance increases value to you and your shareholders, managers and customers.
Hard-earned results have made SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.
Call SERVPRO of Elk Grove / E. Schaumburg / Itasca / Roselle today at (847) 593-3055!
Plan For Any Size Disaster Now with SERVPRO's Emergency Ready Profiles (ERP)
The Emergency Ready Profile is a no-cost readiness plan to prepare your business for any size disaster.
According to industry research, as many as 50% of businesses may never recover following a disaster. Of those that do survive, it's likely because there was a preparedness plan in place.
With SERVPRO's Emergency Ready Profile (ERP), you minimize business interruption by having an immediate plan of action at no cost. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.
With the ERP, you can have the critical information needed, such as emergency and primary contact information, gas and water shutoff locations, and priority areas in the building, to begin mitigation and recovery services immediately when you need it. Everything will be compiled into a concise Profile Document as well as a mobile app called Ready Plan for quick and easy accessibility.
By working with SERVPRO to develop your ERP, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get your property back in working order.
Our Brand New ProMaster Vans
One of our crew chiefs, Ben, taking the new van out for a spin
You may notice that our iconic green SERVPRO vans look a little different. Perhaps they look a little bigger, maybe even a little more stylish? With the arrival of our brand new RAM ProMaster Cargo vans, our vehicle department has certainly seen some significant upgrades.
With up to 460 cubic feet of storage space and a towing capacity of 5,100 lbs, these vans are more than capable of storing our heavy duty equipment. The height makes it so our technicians can easily stand upright once inside, and the interior walls are nearly vertical, ensuring no wasted space.
In addition, the handling features of these vans, including a 36ft turning diameter, a light and nimble front wheel drive system, 6-speed automatic transmission, and a 280 horsepower Pentastar V6 engine, ensures that our crews will enjoy a safe and speedy travel to any job site.
With these features and more, it was a no-brainer for us to make the upgrade!
Our New AMRT-Certified Technicians
Alex and Campbell, newly AMRT certified
With mold season fast approaching, it is imperative our technicians possess the skills and training necessary to properly take care of any mold job that comes our way. Two of our technicians, Alex and Campbell, recently took a week-long trip to SERVPRO headquarters in Tennessee to take classes and go through hands-on training. After passing their exams, they are now officially certified as Anti Microbial Remediation Technicians (AMRT).
As an approved IICRC Training School, SERVPRO offers extensive programs for franchise employees at its state-of-the-art facilities. With year-around class offerings, SERVPRO employees are given access to a wealth of education and resources to ensure they are thoroughly equipped and well-prepared in the field.
With Alex and Campbell’s new up-to-date AMRT certifications, you can trust our team to take care of your mold issues properly and efficiently.
Click to see more information about SERVPRO's training programs.