Recent Posts

Prepare Your Home Against Frozen Pipe Burst This Winter

11/24/2020 (Permalink)

A frozen copper pipe bursting with water Knowing what winter is capable of causing in Chicago, now is the time to take extra precautions and know what to do when frozen pipes occur.

Wintertime is fast approaching, and we are already seeing snowfall and drops in temperature. Knowing what winter is capable of causing in Chicago, now is the time to take extra precautions and know what to do when frozen pipes occur. It is best to prepare before you end up standing knee-deep in a flooded basement! 

If you think your home may have frozen pipes, call a plumber to evaluate the situation, which can help prevent any costly damages. If you would like to try to take matters into your own hands, here are some helpful tips:

  • Avoid using open flames, heat guns, etc. to thaw your pipes. You would not want fire damages on top of a water loss!
  • Increasing water pressure as ice builds up may cause older pipes to burst. Relieve water pressure on your lines by turning off your water supply or trickling your faucets. Water may still freeze within your pipes, but releasing pressure can help prevent them from bursting.
  • Look for any swollen areas or frost along your pipes. Turn up the heat throughout the building if you see any.
  • Use space heaters to provide some extra heat - though do not leave them unattended!
  • If you need to target specific areas on your pipes, a hairdryer, heating pad, or simply a cloth wet with hot water can be applied.

In the unfortunate event your home or business experiences water damage caused by a frozen pipe, please give us a call! SERVPRO operates 24/7 and offers quick emergency response time to effectively mitigate any further damage.


Faster To Any Size Disaster

11/3/2020 (Permalink)

A man sitting on a couch in a flooded room, with water up to his ankles Water damage doesn't wait, and neither do we! We are available 24/7/365!

Illinois weather can be wildly unpredictable, which could cause a myriad of issues for property owners if one isn't careful. Especially in our local territory (which extends from Palatine and Rolling Meadows down to Roselle and Itasca), we work with many older houses that were ill-equipped to handle storm-related issues such as excessive rainfall, flooding, and freezing temperatures. From aging sump pumps to poor insulation leading to frozen pipe bursts, we have seen it all. 

When it comes to dealing with water damage from a storm, immediate action is needed to restore your property and prevent further damages. Click here to learn more about the water damage timeline and what could happen if water is left sitting too long!

SERVPRO prides itself on its fast emergency response time, and we are available 24/7/365 - including holidays - to address your needs and begin the restoration process. We are also a preferred vendor with many national and local insurance companies, which further expedites the claims process. 

Water damage doesn't wait, and neither do we! Call us now at 847-593-3055

Fire Safety Tips During the Holiday Season

10/30/2020 (Permalink)

A cooked turkey on a kitchen table, with the caption "Let's Talk About Turkey Safety" The holiday season can be stressful and chaotic. Don't make it worse with fire damage in the kitchen!

The holiday season brings family together for good times and good cheer, but it can also be stressful and chaotic. On top of that, did you know the risk of home cooking fires is much higher during the holiday season?

In 2016, around 1,570 home cooking fires were reported on Thanksgiving day alone; many of these incidents were caused by unattended cooking involving stoves and/or ovens.

Keep your home and your family safe this holiday season by following these safety tips:

  • Keep an eye on your food! Stay in the kitchen when you are cooking on the stovetop, and do NOT leave your home with anything cooking in your oven.
  • Clear your stovetop to ensure it is free of any flammable objects (towels, paper, cardboard, etc.).
  • Keep children under age 5 away from the stove.
  • Manage electric cords from kitchen appliances (such as coffee makers, plate warmers, mixers, etc.) so they are not dangling off the counter for children to reach.
  • Keep matches and utility lighters in a cabinet up above, out of reach of children.
  • Do regular checks on your smoke alarms to ensure they are working by pressing the test button.
  • When in doubt, just get out! Do not try to fight any fires that may grow out of control. Leave the house and call 911 as soon as you are a safe distance away from the fire.

We at SERVPRO are ready 24/7/365, including holidays, to respond to any emergency disaster. If your home has suffered from fire damage, call us! 


The Leader in Disaster & Recovery

10/29/2020 (Permalink)

Large green SERVPRO semi-truck parked in the street in daylight The SERVPRO Disaster Recovery Team is ready to respond 24/7/365!

In the event of disasters such as hurricanes and flooding, SERVPRO is on the frontlines, ready to respond. While we are a locally owned and operated franchise in Elk Grove Village, SERVPRO is a nationwide restoration provider equipped with the resources and experience to handle any size disaster. With over 1,700 franchises located across the United States, SERVPRO is well equipped to lend a helping hand anywhere in the country, 24/7/365.

In addition to our franchise system, there are dedicated storm teams strategically positioned across on the country on standby, ready and prepared for the unpredictable. The SERVPRO Disaster Recovery Team can provide help and coordinate efforts anywhere in the United States, with the ability to mobilize local command centers and utilize the efforts and resources of local franchises. No matter how catastrophic or large the disaster is, SERVPRO has got it covered!

Call us 24/7/365 for fast emergency response! 847-593-3055

Water Damage Restoration - Making it "Like it never even happened."

10/9/2020 (Permalink)

Comparison of water damage in basement - left side shows walls and floors removed, right side shows walls and floors repaired At SERVPRO, we make water damage "Like it never even happened."

At any given moment, water damage can strike in your home or business. Whether it is from leaking kitchen appliances, pipe bursts, or failing sump pumps, you may find yourself knee-deep in water and not knowing what to do next.

SERVPRO is well-equipped to handle any size disaster. We are your local neighbors in Elk Grove Village, and we know there are many older residential properties in the surrounding area that are susceptible to failed plumbing and pipe bursts, especially in the winter season. Luckily, we have had enough experience in these properties that we can not only help mitigate the damage, but we can restore your property to its preloss condition, "Like it never even happened."

Mitigation & Restoration

When water damage occurs, surface level damage is obvious - moisture wicking up drywall, saturated carpet, buckling hardwood floors, etc. However, it is the damage that lies underneath that we are concerned about. Even if you dry the outer layers of your walls and floors, there will most likely still be moisture found in the underlying structure, such as your subfloors or framing studs. Leaving this unattended increases the risk of microbial growth and mold, which will lead to further damage and expenses down the road. Because of this, depending on the extent of the water damage, our technicians may be required to perform a certain level of demolition to your property.

While in some cases we can thoroughly dry the structure without removing materials, there are times we will need to completely remove sections of drywall and flooring in order to dry and disinfect the underlying structure. There may also be times we would need to remove items such as vanities and cabinets, either because we need to access the walls and floors beneath or these items are damaged beyond repair. This will help protect the integrity of your structure and prevent further damage, but it will also leave the framing of your property temporarily exposed.

We know it can be a harrowing experience to see your home in this state, and that's why we will also work quickly to restore everything back to the way it was, perhaps in an even better state. Working alongside you and your insurance company, SERVPRO can coordinate reconstruction efforts to make sure all new materials match with what was there before to ensure a seamless repair. We can also assist you in selecting any cabinets/vanities/etc. that need to be replaced. 

Click here to see an example of one of our previous reconstruction jobs!

SERVPRO is ready to respond to any size disaster, 24/7/365. Call us now, 847-593-3055!

Combat Against the Flu and COVID-19 With Certified: SERVPRO Cleaned

10/6/2020 (Permalink)

A yellow sign in the middle of a field that say "Flu Season Ahead" As the flu emerges once again, it is more important than ever to maintain proper hygienic practices to combat against the flu and COVID-19.

Fall has officially arrived, bringing many seasonal changes. The temperature is dropping, people are spending more time indoors, and seasonal influenza is upon us once again. With the risk of COVID-19 still looming large, we are heading into uncharted territory as we try to deal with the presence of two highly contagious viruses. As the flu emerges once again, it is more important than ever to maintain proper hygienic practices to combat against the flu and COVID-19. Because of increased risk with the more time we spend indoors, continuing to practice social distancing, wearing masks and frequent handwashing will help to mitigate the spread of both viruses. In addition to practicing good hygiene, it is time to get vaccinated. As we still wait for a COVID-19 vaccine, the flu vaccine is readily available and will help reduce illnesses and hospitalizations related to the flu. As we prepare for a unique flu season, we will need to take every preventative measure we can for the sake of protecting the health and safety of ourselves and those around us.

Certified: SERVPRO Cleaned

We at SERVPRO continue to be at the forefront of cleaning and disinfecting efforts for many local businesses and commercial properties. To provide peace of mind and protect the health and safety of your customers and employees, consider signing up for our Certified: SERVPRO Cleaned program. We will work with your schedule to provide you thorough cleaning and disinfecting services at a recurring frequency of your choosing. To fight against COVID-19 and the flu, it is more critical than ever to maintain the cleanliness of your property and keep your business open and operational!

Call us now for a free quote! 847-593-3055

Trust Quality Professionals to Take Care of Your Property

10/1/2020 (Permalink)

In this day and age, trust and integrity is of utmost importance when looking for water damage restoration services. When you hire SERVPRO to take care of your property damage needs, you can expect quality professionals to handle things safely and properly, and make it "Like it never even happened." Here's what you can expect from our employees:

  • 24/7 Emergency Response Team
  • Background-checked, highly experienced professionals
  • IICRC-certified and OSHA-compliant
  • 50+ years of combined experience
  • Certified in water damage restoration, fire & smoke damage restoration, carpet cleaning, applied microbial remediation, biohazard & trauma/crime scene cleanup

With over 1,800 franchises across the country, SERVPRO is the nationwide leader in cleanup and restoration. From our “Certified: SERVPRO Cleaned” program to our industry-leading fire & water damage restoration work, you can trust SERVPROto handle any size job whenever you need us, 24/7/365.

Click here to learn more about our team! 

Call us now at 847-593-3055

National Preparedness Month 2020: Learn What to Do in the Aftermath of Disasters

9/18/2020 (Permalink)

Two firefighters with a fire hose fighting against a large fire. While there is much to do in the aftermath of a disaster, it can be overwhelming to figure out where to start.

When your home suffers damage from fire or water, it can be a devastating experience, especially if the damage is particularly severe. While there is much to do in the aftermath, it can be overwhelming to figure out where to start. This blog aims to guide you in the right direction in the aftermath of a disaster.

Take Care of Yourself and Family

Your local disaster relief service, such as the American Red Cross or the Salvation Army, can help you find temporary shelter, as well as food, clothing, and medicine. Also, make sure to take care of yourself. Get plenty of rest and do not be afraid to ask for help; you do not need to do this alone!

Help Your Pets

Do not bring your pets into your home if cleanup and repairs are still occurring. If possible, try to leave pets with a family member, friend or veterinarian if you are visiting or cleaning your property. 

Security and Safety

Do NOT enter a damaged property unless the fire department says it is safe; roofs and floors may be damaged and could collapse at any time. The fire department will also need to make sure utility services (water, electricity, and gas) are safe to use. If they are not safe, your utilities will be left turned off or disconnected; DO NOT try to turn them back on yourself. 

Contact Your Insurance Company

To ensure your damages are covered, it is important to contact your insurance and schedule an inspection. In addition, your property may have immediate needs such as boarding up windows and doors, extracting flooding, etc.; your insurance company can help to coordinate this with vendors who offer emergency services 24/7/365, such as SERVPRO.

If you do not have insurance, there are organizations that can help, such as:

  • American Red Cross
  • Religious organizations
  • Public agencies, such as the public health department
  • State or municipal emergency services office


Get in touch with your landlord or mortgage lender ASAP. Contact your credit card company to report credit cards that were lost in the incident and request replacement. Save all of your receipts for any money you spend; these may be needed later by the insurance company to prove any losses claimed on your tax return.

Handling the Damage

Call a company that specializes in cleaning and/or restoring personal items, such as SERVPRO. Whether you or your insurer buys this type of service, be clear on who will pay for it. Be sure to ask for an estimate of cost for the work and agree to it in writing. 


  • Secure your home against more damage
  • Estimate and repair damage to your property and renew items of personal property
  • Store repaired household items until needed

24/7/365 Services

SERVPRO of Elk Grove/E. Schaumburg/Itasca/Roselle and SERVPRO of Palatine/Rolling Meadows are ready to respond 24/7/365 to your emergency.

Contact (847) 593-3055 for service that is Faster to Any Size Disaster!

National Preparedness Month 2020: Prepare for Disasters

9/14/2020 (Permalink)

3 firefighters on top of the roof of a home engulfed in flames. Take steps now to limit the impacts fire disasters can have on you and your family.

September is National Preparedness Month, which promotes family and community disaster planning now and throughout the year. Take steps now to limit the impacts disasters can have on you and your family. This blog focuses on just one of the many hazards you will need to prepare for: 

Home Fires

In a matter of minutes, a home fire can turn life-threatening. A small flame can quickly grow into a major fire, engulfing your home in flames or filling it with black smoke and poisonous gases. Be proactive in ensuring the safety of you and your family in the event of a fire disaster.

    1. Check your smoke alarms: Test your batteries monthly, and replace batteries at least once a year. 
    2. Create a fire escape plan: Every second counts when a fire occurs. Plan out every possible route outside of your home and practice it with your family.
    3. Check fire sprinkler system: If your home has a fire sprinkler system, have it inspected regularly to ensure it will function properly when it matters most!
    4. Copy important documents: Make digital copies of documents and records such as birth certificates.

Check out for further tips and information on fire safety. This website also provides valuable safety tips on other disasters such as floods, hurricanes and tornadoes, as well as the current pandemic.

In the event of a fire disaster, SERVPRO is here for you 24/7/365. Call us today at 847-593-3055!

National Preparedness Month 2020: Disasters Don't Wait. Make Your Plan Today.

9/3/2020 (Permalink)

Green logo for FEMA and "Disasters Don't Wait. Make Your Plan Today. National Preparedness Month 2020" National Preparedness Month (NPM) is recognized each September to promote family and community disaster planning now and throughout the year.

We at SERVPRO are proud to be a member of the National Preparedness Month Coalition and are committed to helping the U.S. Department of Homeland Security in their efforts to promote the importance of preparedness planning. National Preparedness Month (NPM) is recognized each September to promote family and community disaster planning now and throughout the year. As our nation continues to respond to COVID-19, there is no better time to be involved this September.

Each week of September has a different theme revolved around different aspects of being prepared. This week's theme is "Make A Plan." One way to do this for businesses is through SERVPRO's free Emergency Ready Profile (ERP). This valuable tool can help minimize business disruption from disasters through establishing an immediate plan of action and streamlining the decision-making process. To learn more about the ERP, check out our blog

Another way SERVPRO can assist you is through our Certified: SERVPRO Cleaned (CSC) program targeted toward protecting the health and safety of you and your employees. We can work with you to establish a plan of action in the event your property is exposed to COVID-19, and we also offer preemptive cleaning services to proactively treat your property. To learn more about CSC, click here.

For more information on NPM and how to plan ahead for you and your loved ones, check out the official website.

Disasters don't wait, and neither does SERVPRO. Call us 24/7/365 for fast emergency response! 847-593-3055